Certificate IV in Hospitality

Box Hill Institute

This qualification is part of the Tourism, Travel and Hospitality Training Package. It reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems. It provides a pathway to work as a supervisor in hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes, and coffee shops. It allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Add to your Enquiry List

At a glance

Type of Institution: TAFE Institute/Polytechnic (Govt)
Level: Preparatory/Industry
Campus/Location: Box Hill
Institution CRICOS: 02411J

Subjects

  • Core: Enhance customer service experiences
  • Manage conflict
  • Lead and manage people
  • Manage finances within a budget
  • Coach others in job skills
  • Implement and monitor WHS practices
  • plus more. Electives: Use hygienic practices for hospitality service
  • Use hygienic practices for food safety
  • Respond to a customer in crisis
  • Address protocol requirements
  • Develop and use complex spreadsheets
  • Clean and tidy bar areas
  • Attend casino gaming machines
  • Roster staff
  • Purchase goods
  • Plan catering for events or functions
  • plus more.

Box Hill Institute is located in metropolitan Melbourne, only 13 kilometres east from the city centre. It is close to public transport, including trains, trams and buses.

Box Hill Institute prides itself on offering students an exceptional experience of cultural diversity and the ability to share ideas and experiences with both teachers and peers. The institute has state-of-the-art technology learning classrooms, extensive library resources, computer laboratories and real-world workplace training environments.

Box Hill Institute's courses ensure students gain knowledge and skills that are nationally and internationally recognised, making them work-ready and equipped to apply their learning to the workplace, which employers highly value. Our quality training combines theory with hands-on learning and practical activities, and many courses include work placements where time is spent working in the industry as part of the curriculum.

Our teachers are highly praised in student surveys and have extensive industry experience, with many having run their own businesses. These teachers provide students with the support they need to succeed at Box Hill.

Box Hill Institute offers students a range of study pathways to higher-level qualifications, including our bachelor degrees. We also have university partnerships with Australian Catholic University, Deakin University, La Trobe University and Monash University, where you can gain credits towards your course.

Box Hill Institute provides an extensive range of support to international students. Our International Student Support Team provides assistance with study skills, as well as general welfare support and counselling.

We offer:

  • a free airport pick-up service
  • a free accommodation placement service, assisting with finding accommodation - home stay (part and full board) and hostel
  • free study support programs
  • a free Welcome Festival - a comprehensive orientation program.

Am I eligble for this course?
Contact us to find out

Would you like more information on the following topics?

Subscribe to our newsletter