Certificate III in Tourism - SIT30122

Type of institution: TAFE Institute
Level: Vocational Education and Training (VET)
CRICOS: 01505M

This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, in roles in the field where products are delivered or in performing operational activities such as housekeeping, grounds maintenance and providing customer service.The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Subjects

• Use hygienic practices for hospitality service
• Clean rooms, furniture and fittings
• Troubleshoot irrigation systems
• Plan and apply time management
• Identify hazards, assess and control safety risks
• Provide responsible service of alcohol
• Source and present information
• Work effectively with others
• Prepare and serve non-alcoholic beverages
• Provide visitor information
• Sell to the retail customer
• Sell tourism products or services
• Prepare rooms for guests
• Source and use information on the holiday park and resort industry
• Clean walls, ceilings and fittings
• Prepare and serve espresso coffee
• Operate commercial vehicle
• Perform diver rescues
• Respond to a customer in crisis
• Operate a ride location
• Prepare specialised interpretive content on cultural and heritage environments
• Clean glass surfaces
• Apply basic survival skills in the event of vessel abandonment
• Provide event production support
• Provide First Aid in remote or isolated site
• Design and produce business documents
• Operate survival craft, rescue boats and lifesaving appliances (proficiency in survival craft)
• SCUBA dive in open water to a maximum depth of 18 metres
• Provide advice on Australian destinations
• Clean and maintain amenities
• Research and share information on Australian Indigenous cultures
• Provide accommodation reception services
• Attend gaming machines
• Provide service to customers
• Purchase goods
• Provide responsible gambling services
• Prepare customer quotations
• Provide customer information and assistance
• Conduct basic oral communication in a language other than English
• Develop and implement pool water maintenance procedures
• Participate in sustainable work practices
• Lead SCUBA diving activities
• Use business software applications
• Fill LPG gas cylinders
• Book tourism products and process documentation
• Attend casino gaming machines
• Design and produce spreadsheets
• Operate four wheel drive vehicle
• Set out site for construction works
• Coach others in job skills
• Operate coach/bus
• Maintain property and structures
• Load and unload a ride
• Administer event registrations
• Maintain ethical and professional standards when using social media and online platforms
• Use hand and power tools
• Participate in safe work practices
• Conduct a product tasting for alcoholic beverages
• Make bookings and process documentation
• Lay paving
• Prepare quotations
• Provide lost and found services
• Receive, store and maintain stock
• Maintain financial records
• Construct landscape features using concrete
• Operate small plant and equipment
• Provide general grounds care
• Develop and maintain the general and regional knowledge required by guides
• Use hygienic practices for food safety
• Provide housekeeping services to guests
• Access and interpret product information
• Operate a games location
• Show social and cultural sensitivity
• Tow and site recreational vehicles
• Provide outdoor catering
• Prune shrubs and small trees
• Load touring equipment and supplies
• Lead tour groups
• Conduct oral communication in a language other than English
• Provide First Aid
• Clean window coverings
• Prepare specialised interpretive content on marine environments
• Use a computerised reservations or operations system
• Address protocol requirements
• Monitor and control individual and crowd behaviour to maintain security
• Source and use information on the tourism and travel industry
• Use a computerised booking system
• Provide a briefing or scripted commentary
• Prepare specialised interpretive content on flora, fauna and landscape
• Manage disrespectful, aggressive or abusive customers
• Use social media and online tools
• Clean hard floors
• Test pool water quality
• Clean carpeted floors
• Clean premises and equipment
• Interpret aspects of local Australian Indigenous culture
• Plan and maintain plant displays
• Prepare and present tour commentaries or activities
• Process financial transactions
• Serve food and beverage
• Maintain cleaning storage areas
• Maintain aquatic facility plant and equipment
• Construct low-profile timber or modular retaining walls
• Advise on products and services

Study information

Fee comments

Campuses: Melbourne.

Additional costs will cover excursions, uniform and student service fees

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